Privacy Policy

1. Contact Information

Urgent Garage Doors Inc

• Address: 76 Ashford, Irvine, California 92618
• Phone: (949) 529-7743
• Email: office@urgentgaragedoors.com

2. Information We Collect

We collect information from three main sources: (a) you, (b) your device/browser automatically, and (c) third parties.

A) Information you provide

When you fill out forms, call, text, email, or otherwise contact us, you may provide:

• Name
• Email address
• Phone number
• Home or business information (e.g., address or city) you share for service/estimates
• Details about the service request (problem description, preferences, timing)
• Photos or files you upload (if you choose to send them)
• Any other information you include in messages to us

This applies to our contact form, booking form, and any other way you reach out.

B) Information collected automatically

When you use the Site, we (and our service providers) may automatically collect:

• IP address and general location (approximate, based on IP)
• Device type, operating system, browser type
• Pages viewed, links clicked, time spent, referring/exit pages
• Log and diagnostic data (to help keep the Site secure and working)

C) Information from third parties

We may receive information from:

• Review platforms or social media if you interact with our pages there (e.g., Google, Yelp)
• Analytics or advertising partners (if enabled) that help us understand website performance or marketing effectiveness

3. How We Use Your Information

We may use information to:

• Provide estimates/quotes and respond to requests
• Schedule, perform, and manage services
• Communicate with you about appointments, updates, and support
• Improve the Site, services, customer experience, and marketing
• Detect, prevent, and address fraud, abuse, and security issues
• Maintain business records (e.g., invoices, warranties, job history)
• Comply with legal obligations and enforce our policies

4. Cookies and Tracking Technologies

We may use cookies and similar technologies (like pixels and local storage) to:

• Operate the Site and remember preferences
• Analyze usage and improve performance
• Support advertising/marketing measurement (if enabled)

Your choices: You can control cookies through your browser settings (block, delete, or limit cookies). If you disable cookies, parts of the Site may not work properly.

5. How We Share Information

We do not sell your personal information for money.

We may share information with:

• Service providers who help us run the business and Site (e.g., hosting, analytics, communications tools, payment/invoicing systems). They can use information only to provide services to us.
• Legal and safety authorities if required by law or to protect rights, safety, and security.
• Business transfers if we are involved in a merger, acquisition, financing, or sale of assets (information may be transferred as part of that transaction).

6. Communications (Calls, Texts, Email)

If you provide your phone number or email, we may contact you to:

• Respond to your request
• Confirm or adjust appointments
• Provide service updates and support

If we send marketing messages, you can opt out by following the instructions in the message or by contacting us.

7. Data Retention

We keep personal information only as long as reasonably necessary for:

• Service delivery and support
• Business operations and recordkeeping
• Tax, accounting, warranty, and legal compliance
• Resolving disputes and enforcing agreements

8. Security

We use reasonable safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will take steps to delete it.

10. Your Privacy Rights (California and Other Regions)

Depending on where you live, you may have rights to:

• Request access to personal information we have about you
• Request deletion of certain personal information
• Request correction of inaccurate personal information
• Opt out of certain types of sharing/processing where applicable (such as targeted advertising, if enabled)

California residents: You may have rights under the CCPA/CPRA to the extent those laws apply to our business. Common categories we may collect include identifiers (name, phone, email), customer records (service request notes), internet activity (Site usage), and approximate location (IP-based).

To submit a request, contact us using the information in Section 1. We may need to verify your identity before fulfilling requests.

11. Third-Party Links

The Site may link to third-party websites (such as review platforms or social media). We are not responsible for third-party privacy practices. Please review their privacy policies before providing information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent version. Your continued use of the Site means you accept the updated Policy.

13. Contact Us

Questions or requests?

• Email: office@urgentgaragedoors.com
• Phone: (949) 529-7743
• Address: 76 Ashford, Irvine, California 92618